Contact Us
OPIS is always gathering feedback so we may improve our products and services. Please email us your questions or suggestions by contacting our operations team. For issues related to online access or delivery of print or email publications please contact customer service.

Frequently Asked Questions
The Frequently Asked Questions below should help you address most issues.

How do I contact OPIS?
How can I subscribe to an OPIS service?
How can I change my mailing address or email address?
How can I benchmark OPIS Prices to buy and sell petroleum products more efficiently?
How can I get listed in OPIS/STALSBY Directories?
What experience and background do your editors have?
How do I get a single copy of a particular issue of an OPIS publication?
How do I complain about a spot market assessment or methodology?

What is OPIS's Pricing Methodology?
Who can I talk to about a particular news story?
Who can I talk to about retail prices and margins?
Who can I talk to about marketing with OPIS?
Who can I contact about advertising with OPIS?
How does OPIS protect customer privacy?
Where are you located?


How do I contact OPIS?

North America
call: +1 888.301.2645 (toll-free within the U.S.)
email: energycs@opisnet.com
International
call: +1 301.287.2645
email: energycs@opisnet.com


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How can I subscribe to an OPIS service?
You can learn more about subscribing to an OPIS service by visiting www.opisnet.com and selecting the service you want or by contacting Customer Service via phone or email.


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How can I change my mailing address or email address?
When changing your information, please include your account number, old and new addresses and publication(s) or services you receive.

We offer two easy ways to update your information:

  1. Phone: +1 888.301.2645 (toll-free within the U.S.) or direct +1 301.287.2645
  2. Email: Customer Service

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How can I benchmark OPIS prices to buy and sell petroleum products more efficiently?
Download a PDF of OPIS's many spot pricing benchmark products or rack pricing benchmark products. You can also contact Scott Berhang, Director, Client Relations & Education at +1 301.287.2332.


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How can I get listed in the OPIS/STALSBY Directories?
To have your company and name listed, email the OPIS/STALSBY editorial staff. An OPIS/STALSBY editor will call to confirm your information prior to publication.


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What experience and background do your editors have?
Our award-winning editorial team has over 250 years of combined industry experience. Go here to meet them and check out their extensive bios.


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How do I get a single copy of a particular issue of an OPIS publication?
Email OPIS Customer Service or call +1 888.301.2645 (toll-free within the U.S.) or direct +1 301.287.2645.


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What is OPIS's pricing methodology?
To view a complete copy of OPIS's pricing methodology, click here.


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Who can I talk to about a particular news story?
Robert Gough
Director, Editorial Content
+1 301.287.2496


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Who can I talk to about Retail Prices and Margins?
Fred Rozell
Director, Retail Pricing
+1 732.730.2568


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Who can I talk to about marketing with OPIS?
Dawn Lewis
Director, Marketing
+1 301.287.2272


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Who can I contact about advertising with OPIS?
Scott Berhang
Director of Client Relations & Education
+1 301.287.2332


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How does OPIS protect customer privacy?
OPIS respects your privacy. Please review our complete Privacy Policy online.


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Where are you located?

US Offices

World Headquarters
Two Washingtonian Center
9737 Washingtonian Blvd., Suite 200
Gaithersburg, MD 20878
Tel: +1 888.301.2645 (toll-free within the U.S.)
or +1 301.287.2645
Fax: +1 301.287.2820

New Jersey Office
3349 Highway 138
Building D, Suite D
Wall, NJ 07719
Tel: +1 800.275.0950 (toll-free within the U.S.)
or +1 732.901.8800
Fax: +1 732.280.0263

Minnesota Office
Axxis Software
1295 Bandana Blvd., Suite 120
St. Paul, MN 55108
Tel: +1 651.644.8280
Fax: +1 651.644.2698

El Paso Office
LCI Energy Insight
444 Executive Center Blvd., Suite 227
El Paso, TX 79902
Tel: +1 915.838.1619
Fax: +1 915.838.1627

International Offices
Europe Office
Box 51
430 82 Donsö
Sweden
Tel: +46 31.970771

Asia Office
#06-28 High Street Centre
1 North Bridge Road
Singapore 179094
Tel: +65 6337.3519